Turn your volume up with the buttons on your phone or keyboard.

This is the waiting room — it's normal. Stay here; your provider will let you in soon.

You're on mute. Tap the microphone icon at the bottom of the screen to unmute.

Tap the camera icon at the bottom of the screen to turn it on. Make sure nothing is covering the lens.

Fix it in your phone's Settings:

1. Open Settings
2. Tap Privacy
3. Turn on Camera and Microphone
4. Tap your Bold link again

Example — the App Store update screen

Tap Update in the App Store and wait about a minute. Then tap your Bold link again.

Example — your Bold email

Your Provider Virtual Visit is confirmed. At the time of your visit, click below to join:

Join appointment

Links expire. Always use the link from your newest Bold email or text.